Locobuzz

Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. It connects organisations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers.  Locobuzz helps brands derive rich and detailed insights that drive business decisions, product innovation and factor a remarkable growth potential in the digital realm.

In a single-view, Locobuzz helps brands acutely measure brand insights, customer behaviour, competitor insights and performance analytics across all key digital channels to give empowering business insights on a unified CX management platform. On the Locobuzz platform, it is possible to combine different business activities, such as brand listening, competitor benchmarking, campaign analysis, online reputation management, enhance brand performance and improve customer retention.

Locobuzz CX Platform is designed to work on a standalone basis or as an integrated solution that can be fused with various departments and functional verticals like product teams, marketing teams, customer experience, CRM, sales teams & more. The marketing teams can derive inputs that aid in designing campaigns, monitor brand chatter, identify influencers and benchmark with the competitors.

The customer experience teams can engage with customers, resolve queries, identify patterns, streamline the process for efficiency to improve customer satisfaction scores. Sales teams can identify leads and other engagement opportunities, thus creating unique insights across all the customer-facing functions.

AiRo and Locobuzz

This partnership further supplements AiRo’s capabilities and enriches our portfolio in AI-enabled CX technologies, enabling us to offer a wider capabilities suite to our clients and prospects. Our partnership with Locobuzz has enhanced our delivery experience across the creation of digital command centers, online reputation management, analytics and insight, social listening, conversational AI chatbots. Locobuzz’s expertise helps us offer enhanced capabilities to clients in industries such as hospitality, telecom, automotive, and BFSI.