Citizen Development: A Secret Weapon To Drive Automation At Scale
In a digital transformation strategy, automation has evolved into a critical element. Automating repetitive back-office processes has led to a significant increase in efficiency, accuracy, and savings for businesses. Business users are often the first people to provide IT with information during the automation process. Business processes are analyzed to find out how they operate, who is involved, when exceptions occur, and how to handle them. It may take some time to complete the study, and teamwork is not always present. These factors can result in an overwhelming backlog of automation projects and frustration.
What Is Citizen Development?
Citizen developers are users who leverage company IT development environments for creating new applications, programs, and systems. As a general rule, citizen developers are business users who possess the technical skills to use low-code or no-code platforms to solve business problems rather than professional programmers.
Typically, businesses envision an operating model that allows business users to develop, build, test, and deploy technologies without supervision while adhering to a fair set of security, size, and cost criteria (usually defined by finance and IT). In order to completely reap the benefits of automation, employees must feel empowered to design their own solutions.
What is the Role of Citizen Developers?
Citizen developers assist their organizations by developing and implementing personal and departmental level automation. Ordinary developers can use automation tools daily while citizen developers concentrate on large, organization-wide automation. As grassroots advocates, citizen coders play an essential role in the digital transformation of organizations.
How are the citizen developers benefitted?
Backlogs and dissatisfaction can be significantly reduced if business users are incorporated into citizen development programs. The business users represent the biggest resource that can be used to scale up a business and make the most of the benefits of digital transformation sooner rather than later. By automating routine tasks, citizen developers can save themselves and their team a lot of time. Citizen developers reduce the dependence on outside vendors and improve the performance of internal business processes by simply automating repetitive tasks through robotic process automation.
OMNI: Enterprise Platform For AI and RPA Upskilling
OMNI is the world's first hands-on training platform for Robotic Process Automation and AI technologies like OCR, Machine Learning, Natural Language Processing, chatbots, and conversational AI.
It is the largest aggregator of the world's top AI & RPA platforms. It helps business users to try and test any platform of their choice, build the automation workflows of their choice and save time and increase their productivity.
OMNI offers you pre-built bots & prototypes: 1,000+ use- cases already uploaded for ideation and execution. There is no need to procure these tools or dedicated servers or find datasets for your POC's. The OMNI SaaS platform is being rapidly adopted by many reputed CIOs to develop their internal team of AI & RPA experts to accelerate their organization's digital adoption journey.
The unique Citizen Development Program empowers enterprises by reducing dependency on external vendors and enhancing the automation skills of internal teams. Through OMNI organizations can make employees self-reliant in building their own process automation bots with AI & RPA tools of their choice.
Final Thoughts:
To create real business value, automation needs a supportive technology ecosystem. Building an internal Center of Excellence for business process automation through adopting a Citizen Development program is the way forward towards scaling of automation processes.
Join OMNI now to build your own team of Citizen Developers.
