Intelligent Automation and Operations
To propose and implement AI at any company needs complete understanding of the business processes and how IT is currently helping with optimizing and enabling the business.
The most thoughtful organizations are looking to understand how AI can most effectively augment humans.
Transforming your organization with AI
- The starting point for strategic evaluation is a scan of the technological developments and competitive pressures coming up within your sector, how quickly they will arrive, and how you will respond. You can then identify the operational pain points that automation and other AI techniques could address, what disruptive opportunities are opened up by the AI that’s available now, and what’s coming up on the horizon.
- In determining your strategic response, key questions include how can different AI options help you to deliver your business goals and what is your appetite and readiness for change. Do you want to be an early adopter, fast follower or follower? Is your strategic objective for AI to transform your business or to disrupt your sector?
- Trust and transparency are critical. In relation to autonomous vehicles, for example, AI requires people to trust their lives to a machine – that’s a huge leap of faith for both passengers and public policymakers. Anything that goes wrong, be it a malfunction or a crash, is headline news. And this reputational risk applies to all forms of AI, not just autonomous vehicles. Customer engagement robots have been known to acquire biases through training or even manipulation, for example.
Our Enterprise AI and Cognitive-enabled Transformation solutions focus on providing critical insights and methodologies for both enterprise buyers and service providers.