Creating an agile and productive workplace using automation

45% Service requests resolved through automation for a retail major

A major North American retailer, had an inefficient IT support system that hindered its operations, leading to bad user experiences, backlogged service requests and displeased customers. Its outsourced IT service desks relied on manual processes that were slow and inefficient; waiting times of up to 40 or 50 minutes were common. AiRo applied a platform-based approach to service delivery and leveraged intelligence from IT operations to automate processes and requests involving manual effort. This resulted in 45% of the events now being resolved through automation with more than 9000 service requests being handled automatically.

About AiRo

AiRo Digital Labs is an award-winning Chicago-headquartered, Digital 2.0 consulting firm, which is one of the fastest-growing leaders in the fields of Cognitive Automation, Traditional RPA, Machine Learning, Natural Language Processing, Natural Language Understanding, Deep Learning, Industrial IOT, and other AI technologies. AiRo Digital Labs partners with clients in industries such as Healthcare, Pharma and Life Sciences, Manufacturing, Hi-tech​ and Retail / CPG to accelerate their business transformation by using emerging technologies.

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