Implementation Of Cognitive Bot For Customer Support

AiRo's conversational AI helps in 48% reduction in resolution time for customer queries

The client, one of the top 3 heavy equipment manufacturer in the UK, maintained a high cost, round-the-clock customer service support for resolving queries. There were high levels of dissatisfaction among staff because of repeatable, mundane tasks.Variance in quality and efficacy of customer support, impacting the overall customer experience, was another issue. Implementation of AI powered, voice-enabled chatbot for the customer service operations reduced manual effort by 72% and resulted in annual savings of $120k from the customer support function.

About AiRo

AiRo Digital Labs is an award-winning Chicago-headquartered, Digital 2.0 consulting firm, which is one of the fastest-growing leaders in the fields of Cognitive Automation, Traditional RPA, Machine Learning, Natural Language Processing, Natural Language Understanding, Deep Learning, Industrial IOT, and other AI technologies. AiRo Digital Labs partners with clients in industries such as Healthcare, Pharma and Life Sciences, Manufacturing, Hi-tech​ and Retail / CPG to accelerate their business transformation by using emerging technologies.

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