Using AI for informed risk assessment during underwriting

AiRo's intelligent analytics platform saves upto 40% time of call center supervisors

A US P&C insurer experienced high call-handling times at its call center and lacked the ability to transcribe these calls to analyze the quality. Of all the calls per month, only 0.5% received review. AiRo provided an analytics platform informed by artificial intelligence (AI) to the insurer to improve its customer service, help supervisors monitor call quality and help CSRs understand customer sentiment during insurance claim calls. As a result of the initiative the team's supervisors saved 35-40% of time spent on managing calls every month. Additionally the company was now able to record and analyze all calls that were received.

About AiRo

AiRo Digital Labs is an award-winning Chicago-headquartered, Digital 2.0 consulting firm, which is one of the fastest-growing leaders in the fields of Cognitive Automation, Traditional RPA, Machine Learning, Natural Language Processing, Natural Language Understanding, Deep Learning, Industrial IOT, and other AI technologies. AiRo Digital Labs partners with clients in industries such as Healthcare, Pharma and Life Sciences, Manufacturing, Hi-tech​ and Retail / CPG to accelerate their business transformation by using emerging technologies.

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