Primary Function of Position:

  • Responsible for developing internal customer business requirements for the Intuitive ServiceNow platform. This will include working with ServiceNow Business Analysts and other ServiceNow Developers.

Roles & Responsibilities:

  • Developing and Configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting by following Intuitive ServiceNow coding best practices.


  • Writing of technical development specifications.


  • Debugging and resolving issues including managing the incidents or stories in the ServiceNow platform.


  • Provide support for Reporting/Advanced Reporting.


  • Configure/Customize ServiceNow applications including workflows, and UI customizations


  • Utilizing scripting tools to automate ServiceNow tasks


  • Good knowledge in customizing and enhancing ITSM modules (Incident, Change, Knowledge, Service Request, Service Catalog, SLAs)

Experience/Skills/Job Requirements:

  •  Minimum of a Bachelors degree in Computer Science, Information Systems, or equivalent disciplines.


  • Proven track record in ITSM technologies


  • 3 years experience as a system developer with strong knowledge of ServiceNow platform and architecture.


  • Certified ServiceNow and System Administrator


  • Certified ServiceNow Developer


  • Strong understanding of ITIL framework and processing (Incident, Problem, Change, and Configuration Management)


  • 2 years experience with Glide Script, JavaScript, Jelly Script


  • 2 years experience with Angular, Bootstrap, JQuery.


  • Strong verbal and written communication skills